Sources of information and trends
April-June | 2017
Learning machine in the palm of your hand
More than 300 million smartphones should perform tasks learned from user's habits in 2017
In 2017, more than 20% of all smartphones sold in the world throughout the year will be able to have their cognitive function increased from use. This is one of the predictions of the global study “TMT Predictions 2017”, from Deloitte, which every year discusses the main disruptive trends in the technology, media and telecommunications sectors.
One of the highlights of this edition, the mechanism of analysis of the users’ habits, worldwide known as machine learning, already allows a smartphone to “learn”, record and implement navigation and use facilities, even without connectivity, which significantly impacts how people interact with technology.
The forecast is that, over time, machine learning will also be present in drones, tablets, cars, virtual or augmented reality devices, medical instruments, Internet of Things (IoT) devices and other technologies.
Known for its breadth and vanguardism in its analyses, the TMT Predictions is in its 16th edition. The news of this year includes technologies that range from 5G and biometric security, through the vinyl market and TV advertisement, to data on vehicles’ autonomous braking – a device which, per the study, should contribute to the reduction of 16% in the number of death cases in car accidents.
Access the contents of the study “TMT Predictions 2017” in its entirety.
The digital challenges of organizational leadership
HR managers should take a more active role in driving the technological transformation in companies
The digital environment offers new challenges and means of operation for Human Resources (HR), driving a leadership profile integrated with technological advances and leading to innovation in a more agile way across the company. The global survey “Human Capital Trends 2017”, performed by Deloitte, identifies this and other culture and organizational structure trends, from the responses from more than 10,000 HR and business managers in 140 countries.
The study points out that the gaps that underlie the relationship between technology, people, businesses and public policies create opportunities for HR leaders to assume more active roles in the companies’ adaptation process and encourage positive changes in the social, regulatory and political environments.
The data analysis and digital inclusion in the labor management dynamics are also promising challenges. Automation and cognitive computing, combined with a collaborative workforce, are factors which, in turn, have a direct impact on the redesign of the conventional workforce.
The organizations must not only implement and train their professionals regarding the use of these cognitive tools, but they should rethink the people’s and human capital’s role, as the work becomes increasingly automated.
Access the study “Human Capital Trends 2017” in its entirety.
Dark analytics and mixed reality: new concepts for business
To thrive amid technological changes, companies must be "kinetics", that is, attentive to the expectations of a consumer in constant motion
From dark analytics to mixed reality, through machine intelligence and blockchain, the study “Tech Trends 2017”, from Deloitte, analyzes the evolution of the technological scenario in the world and brings the trends that should strongly impact businesses over the next two years.
To incorporate all this technological potential, understand the concepts and grow amid the digital disruptions, the institutions, according to the study, should become “kinetics”, that is, aligned to the ever-changing technology world and focused on expectations of a consumer in constant motion.
Dark analytics is among the main disruption drivers. The technology allows access to data patterns not indexed in structured search engines. Mixed reality, a junction of augmented and virtual reality, is also part of the major trends list. The study indicates that this technology must generate an even more challenging environment in the context of people training and complex equipment maintenance.
The report also lists four key concepts to describe the revolution of the so-called “exponential technologies” in the business environment. Soon, nanotechnology, energy storage systems, biotechnology and quantum technology will require new operational approaches and business transformation strategies.
Access the contents of the study “Tech Trends 2017” in its entirety.
Robotics and automation in the Shared Services Centers' management
The use of these technologies in the implementation and operation of SSCs is the main challenge for the management of these structures for this year
Amid the digital age, the interaction of emerging technologies, such as analytics, Robotics and Processes Automation (RPA), is increasingly important to the operationalization of Shared Services Centers (SSCs) in organizations. This is one of the main findings of the “Global Shared Services Survey 2017”, conducted by Deloitte with more than 1,000 SSCs around the world.
The survey shows that most participants believe that technology, in particular RPA, can fundamentally change the way how this integrated tool of centralization of company’s activities operates and delivers services to customers, allowing advanced cognitive applications and driving consistency and data patterns that allow the SSCs to develop a more customized value analysis.
In this sense, most organizations (63%) already foresee a SSC management based on the use of robotics to develop new ways of operating, integrating systems and capturing value in coming years. However, the use of technology in the implementation process of SSCs has yet to evolve; the study showed that moving activities to the unified center before standardizing processes and adopting new systems continues to be the most used approach (55%).
The report also indicates the retention of people as a growing challenge at this time of SSCs evolution, as, in addition to more traditional methods of managing people, the labor market in the digital context demands alternative models, marked by online and more flexible structures.
Access the contents of the study “Global Shared Services Survey 2017” in its entirety.
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